Who are we?

We are a small business always working toward great camaraderie. Life can have its ups and downs and we are here to support, encourage, and make each other laugh. We also work hard to give customers a Wow! experience every time.

What the heck is this job?

• An office position which includes:
• Answering phones
• Scheduling and following up with customers
• Ordering products
• Responding to emails
• Connecting with our team and contributing to a great culture
• Other various projects as needed

Job Details

Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Representatives act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging tasks that our customer accounts might face with accuracy and efficiency.

Who are you?

• Proven sales and customer support experience
• Strong computer skills with Mac and Web based applications
• Strong phone, active listening and communication skills
• Organized and detail oriented
• Great customer interaction, friendly, kind, compassionate and professional
• Ability to multitask, prioritize, and manage time effectively
• Listen to, communicate with, and help customers achieve a Wow! experience
• Light cleaning
• Able to build processes for different tasks for future growth opportunities

Education and Experience

• Some college credits required (AA or higher preferred)
• Pass intermediate math exam
• Type 40 WMP
• 6 months minimum in customer service
• Service Titan/scheduling experience recommended but not required

Benefits

• Holiday Pay
• Sick Pay
• Medical Insurance
• Matching 401K of up to 4%
• Commission/bonus opportunities
• Birthday vacation day paid